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Frequently Asked Questions

Got questions? We've got answers...

1. When Will I Receive My Order If I Order Today?

Delivery times may vary depending on the items ordered, stock availability, customization options, and delivery location.

We strive to deliver orders within 7–12 working days, with 75% of orders arriving within 8 working days.

🇬🇧 United Kingdom

7–12 working days

Most UK orders are delivered by Royal Mail or Yodel
🇩🇪 Germany
9–13 working days
🇺🇸 USA
11–18 working days

🇪🇺 Other European Countries

Up to 10–20 working days

🌍 Worldwide

Up to 25 working days

Working days exclude weekends and public holidays. Delivery times are estimates and not guaranteed.

2. How Can I Track My Order & Why Might There Be No Updates?

Once your order is dispatched, you’ll receive an email with a tracking number and carrier details. For UK orders, deliveries are typically handled by Royal Mail or Yodel.

Important: Tracking numbers appear in carrier systems immediately, but delivery updates may take time to display. Your parcel will still arrive within the promised timeframe (7-12 working days for UK).

Track Your Order:

Royal Mail: www.royalmail.com
Yodel: www.yodel.co.uk
17Track.net (supports most courier companies worldwide)

3. Do You Offer Expedited Delivery?

Unfortunately, expedited or priority shipping options are not currently offered. All orders are processed within the standard delivery timeframes.

4. What Should I Do If My Item Is Wrong/Faulty?

We’re truly sorry for any trouble you’ve encountered with your order.

If the item you received isn’t what you expected or differs from what you ordered, please contact our Customer Service team with the details.

To help us resolve it quickly:

Include a clear photo of the item so we can review it for you.

Rest assured, your satisfaction is our top priority.

5. What Is Your Return Policy?

Our Returns Policy

We aim to make returns hassle-free. Items can be returned within 30 days of delivery if they meet the following criteria:

✅ Returnable Items:

Unused and in their original packaging
In the same condition as when received

❌ Exceptions:

Customised items (e.g., printed names/numbers)
Incorrectly ordered items (e.g., wrong size or style)
Clearance items (final sale)
Change of mind

Quality Issues: Alternative return and refund options may be available based on individual circumstances.

Please contact our Customer Service team for more information. We’re dedicated to making things right and ensuring you have a great experience with us.

A Little About Us

Based in the UK, we strive to provide parents with a vast selection of premium kids football kits & shirts at fair prices, with a promise of 100% satisfaction, dedicated customer service, and a worry-free shopping

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