1. What is footballkitdiscount.com?

It is an online retail store that enables anyone from anywhere in the UK and some other countries to purchase different Football Teams items/products.

3. How do I create an account?

Please go to my account page and fill your information and then click register button.

5. Do I need to sign up before buying any product?

No, registration is not required to make the purchase. But it is recommended.

7. Do you allow refunds for a change of mind? Or choosing the wrong size/ wrong item?

Sorry, due to the hygiene issue, return is not acceptable for non-quality reasons. because customer safety is our top priority. The Size Chart for both Adult and Kid can be found on the right side of the page.

9. Do you ship products internationally?

Yes, Shipping to Germany, France is supported. Extra postage of £4 for European countries are required for international shipping.

2. Why my card payment is failing?

Please try a different way to make the payment. If the issue still exists, please contact us and we will try to assist in it.

4. Why have I not received the delivery?

Sometimes you may receive the confirmation email that the item has been delivered. Please ignore the email as it may be sent to you as soon as the order processing starts. Unfortunately due to the pandemic, the delivery time is less certain. Should your item has not arrived in 10 working days, please contact us with your order number.

6. Do you accept returns/exchanges according to what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

Yes, Customers' satisfaction is our top priority, partial or full refund will be made if there is a quality issue.

8. How long does the delivery take?

Due to the pandemic, it may take a bit longer than usual. Genially, it will take 5 - 10 working days for the item to be delivered in the UK. For other countries, please allow 5 more working days.

10. Is the official letter format being followed?

Official letters are used for all customizations.

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