Frequently Asked questions

Delivery & Shipping

Yes, once your order has shipped, weโ€™ll send you a tracking link to follow it online.
Yes, you can request changes or cancellation within 24 hours of ordering. After 24 hours, personalised orders cannot be altered, so contacting Customer Care early is essential for any updates.
It can take a couple of days for the courier to update tracking, so donโ€™t worry if it looks stuck at first.
Please contact our Customer Care team via email or WhatsApp for the most personalized and detailed assistance.
We donโ€™t offer express shipping right now, but we always send orders out quickly and aim to get them delivered as fast as possible. Timing can vary a little depending on where you are
Orders to the UK usually take about 7 to 12 working days to arrive.
Shipping from Europe or other countries usually takes 10โ€“20 working days, depending on where you live and the date you ordered.
At the moment, we deliver to the UK, Germany, USA and other EU countries. Weโ€™re not offering worldwide delivery yet, but weโ€™re planning to expand to more countries in the future.
No, you donโ€™t need to worry about extra customs or duty fees. The only cost you cover at checkout is the product price plus the standard shipping fee.
It can take a couple of days for the courier to update tracking, so donโ€™t worry if it looks stuck at first.
We don't currently offer free shipping. Shipping charges are shown at checkout before you pay.

Sizing & Fit

We recommend checking the size chart on the product page before ordering, as sizing can vary between different kits. If you prefer a looser fit, consider choosing one size up. If youโ€™re unsure which size to choose, please contact our Customer Care team and weโ€™ll be happy to help.

Placing an order is simple:

1. Browse our selection

2. Choose your desired items

3. Proceed to checkout

Before finalizing your order:

1. Verify item style

2. Confirm personalisation details

3. Check sizing information

4. Review shipping address

After ordering:

1.
Order confirmation email
2.
Dispatch notification with tracking details

If you like a looser fit, just go one size up. Always check the size chart carefully before ordering. If you ordered the wrong size, please contact us within 30 days of delivery so we can discuss the available options with you. For eligible returns, you will need to cover the return postage. If we sent you the wrong size, please contact us and weโ€™ll put it right at no cost to you.

The main differences are in fit and sizing. Menโ€™s kits follow a standard male fit, Womenโ€™s kits are a little slimmer, and Kidsโ€™ kits are made to fit childrenโ€™s sizes. Each product is clearly labelled โ€œMen,โ€ โ€œWomen,โ€ or โ€œKidsโ€ so you can choose with confidence. For the best result, always check the size chart before ordering.
If you usually wear a medium, then a medium football kit should fit you comfortably. If you prefer a looser fit, you can size up to a large. We always recommend checking the size chart for the most accurate measurement
Returns and exchanges depend on the situation. If your kit doesnโ€™t fit, please get in touch with our Customer Care team by email or WhatsApp. Theyโ€™ll guide you step by step and confirm if your order is eligible for a return or exchange.
Both authentic and fan-version (replica) football shirts follow standard EU sizing. In most cases, if you wear a medium in everyday clothes, the same size should fit you in a football kit. For the best fit, we always recommend checking the size chart carefully before placing your order.

Customer Service & Reliability

Yes, youโ€™ll get a confirmation email as soon as your payment goes through. If it doesnโ€™t show up, check your junk or spam folder, and our Customer Service team can help if you still canโ€™t find it
Yes, we do offer special discounts for bulk orders. Just contact our Customer Care team for details.
You can contact us by email or WhatsApp if you have any questions about your order. Our Customer Service team will be happy to help you.
Yes, once your order ships, weโ€™ll email you the tracking link.
You can be sure our website is legit because we have lots of genuine reviews on Trustpilot, we use secure payment systems, and our customer service team is always available if you need help
Yes, we do. You can read genuine reviews from real customers on our Trustpilot page, where people share their experiences with our kits and service
Yes, we offer special promotions and seasonal sales on football kits. For the latest deals, please contact our Customer Care team.
Yes, if thereโ€™s a team or retro kit you donโ€™t see online, just contact our Customer Care team and theyโ€™ll help you out.

Payment, Pricing & Trust

If your PayPal or card payment doesnโ€™t go through, donโ€™t worry ~
Please check our step-by-step guide here:
=> Having Trouble Paying with PayPal or Card?
That page explains how to:
  • Clear your browserโ€™s cache & cookies
  • Try Private / Guest mode on your device
  • Contact us directly if it still doesnโ€™t work
ย 
Weโ€™ll make sure your order goes through smoothly .
We offer discount codes for first-time customers. Please contact Customer Care team for the latest deals and promotions.
You can pay with common cards and PayPal at checkout. If you experience any issues during checkout, please contact our Customer Service team for prompt assistance.
We sell premium fan-version that look like the match-day styles but cost less, so fans can support their team without spending a fortune.
Yes โ€” shopping with us is completely safe and reliable. We provide high-quality fan-version kits, secure payment options, and a dedicated Customer Service team to support you. Thousands of happy customers have already purchased with confidence, and you can read their feedback on our Trustpilot reviews.
Yes, PayPal is accepted for all kit orders.
Prices vary by team and design, so the best way is to check our website – we also share discount codes and offers for first-time customers.
Yes, Fan-version kits give you the same look and feel as the match-day styles, but at a much lower price. Theyโ€™re made as affordable fan options, and while some materials and details are a bit different from the player match kits, theyโ€™re still great for everyday wear.
We offer discount codes for first-time customers. Please contact Customer Care team for the latest deals and promotions.
You can buy anytime as we always aim to offer the best prices.
Match-Day Styles are lighter and slim-fit for matches, while fan-version are sturdier and made for daily wear.
The value of retro England kits depends on rarity and demand, but we suggest buying them mainly for enjoyment as a fan.
Yes, fan-version kits are a really good option for kids. Theyโ€™re affordable, comfortable, and designed for everyday wear. The fabric is light and breathable, and the prints are durable, so they stay looking great even after lots of play and washing.

Returns & Exchanges

If you would like to return a football kit, please contact us within 30 days of delivery so we can discuss the available options with you. For eligible returns, items should be unused and in their original condition. Personalised items cannot be returned for a change of mind, unless the item is faulty or we made an error. Full details and steps are in our returns policy: https://kidsfootballkit.co.uk/return-refund-policy/. Our Customer Care team is always happy to help.

Refunds usually take about 5 – 10 working days to show in your account after theyโ€™re issued.

Please check the size chart carefully before ordering. If you ordered the wrong size, please contact us within 30 days of delivery so we can discuss the available options with you. For eligible returns, you will need to cover the return postage. If we sent you the wrong size, please contact us and weโ€™ll put it right at no cost to you. For any other concerns, our Customer Care team is happy to help.

Please contact us within 30 days of delivery if you would like to return a football shirt. Weโ€™ll discuss the available options with you and provide return instructions if a return is needed. You can check our returns policy online for full details:. https://kidsfootballkit.co.uk/return-refund-policy/

It depends on the reason.

โ€“ If you change your mind or ordered the wrong size, please contact us first so we can discuss the available options. For eligible returns, you cover the return postage.

โ€“ If we made a mistake, such as sending a faulty item or the wrong size or colour, please contact us and weโ€™ll put it right at no cost to you.

Full details are in our returns policy:

https://kidsfootballkit.co.uk/return-refund-policy/

No, personalised kits canโ€™t be returned. You can see the full details in our returns policy online. https://kidsfootballkit.co.uk/return-refund-policy/
If your shirt arrives damaged or faulty, contact our Customer Care team within 30 days so they can help you quickly.
We offer refunds or replacements depending on the case. Please check our return policy or reach out to Customer Care team for help.
Refunds usually take about 5 – 10 working days to show in your account after theyโ€™re issued.

Personalisation & Customisation

Yes, you can add your own name and number to make the shirt personal to you.
Yes, the printing quality matches the official style, made to last through wear and washing.
It costs an extra ten pounds if youโ€™d like to add personalisation.
Yes, If the name or number is wrong, please contact our Customer Care within 24 hours. After this window, we cannot make changes, so early contact ensures prompt assistance and possible correction.
Yes, you can request changes or cancellation within 24 hours of ordering. After 24 hours, personalised orders cannot be altered, so contacting Customer Care early is essential for any updates.
No, personalised kits canโ€™t be returned or exchanged. You can check our full return policy online https://kidsfootballkit.co.uk/return-refund-policy/ or contact Customer Care team if you need help.

Quality & Authenticity

Our kits are premium fan-version (supporter edition) items. They are designed for everyday wear and for fans who want to show their team pride, with high-quality materials and strong durability.
Authentic kits are the player versions, the ones professional footballers actually wear on the pitch. They usually have high-tech fabrics, a slim fit, and theyโ€™re more expensive.
Fan-version kits are made for supporters. They use slightly different materials and a looser fit, so theyโ€™re more comfortable and affordable for everyday wear, but still have the same team colours and style
Authentic shirts are the ones players wear on the pitch, with advanced fabrics and a tighter fit. Fan-version kits, like ours, are designed for supporters โ€” comfortable, durable, and affordable, while keeping the same team colours and pride
No, authentic kits use advanced performance fabrics for players on the pitch. Fan-version kits, like ours, use slightly different materials โ€” designed to be more comfortable and affordable for everyday wear, while showing the same team colours.
If you follow the wash instructions, the badges should stay in good shape. However, If you encounter any issues, you can contact our dedicated Customer Care team for immediate support.
Replica kits are made with quality materials for fans, and with proper care theyโ€™ll last well – just follow the wash instructions to keep them looking good.
Yes, theyโ€™re cheaper, more comfortable for daily wear, and still look just like the real thing.

Care & Maintenance

To wash the kit, just use cold water and turn it inside out. Donโ€™t use fabric softener or bleach. After washing, hang it up to dry, or if you use a dryer, choose a low heat setting.
Yes, itโ€™s best to wash your shirt inside out to protect the print. Just follow the care instructions, and if you have any problems, our Customer Service team is here to help.
Itโ€™s not recommended, as high heat can damage the fabric and print. The best way is to air dry your kit, or if you use a dryer, always choose a low-heat setting.
The best way is to wash your kit in cold water, turn it inside out, and donโ€™t use fabric softener or bleach. Hang it to dry, or if you use a dryer, keep it on low heat so the print stays safe

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