Delivery Policy for kidsfootballkit.co.uk

Delivery Time

Your order will arrive within the following working days, excluding weekends and UK public holidays:

• UK: 7-12 working days
• Germany: 9-13 working days
• USA: 11-18 working days
• Other EU Countries: 10-20 working days

Other Countries: Contact us for shipping options and estimated delivery times.

Order Updates

Confirmation Email: You will receive a confirmation email with your order number within 48 hours after placing your order. This email serves as proof of purchase.

Tracking Email: A tracking email will be sent a few days after the confirmation email, providing a unique tracking link to monitor your shipment in real-time. Use the following carrier tracking links:

• Royal Mail: www.royalmail.com
• Yodel: www.yodel.co.uk
• International Tracking: www.17track.net (for other countries)

Delivery: Your items should arrive 5-7 days after receiving your tracking email, depending on your location and chosen shipping method.

Shipping Methods

We offer standard shipping for all UK orders. For faster delivery, an express shipping option may be available at checkout, subject to additional charges.

Packages are handled by trusted courier partners to ensure safe and timely delivery.

International Delivery

We currently ship to select countries outside the UK, including Ireland, Germany, Spain, Netherlands, and France. Please check availability for your region at checkout.

International delivery times may vary due to customs processing. Additional import duties or taxes may apply, which are the responsibility of the recipient.

Package Receipt

Please check all email folders, including spam or junk, for your confirmation and tracking emails.

If you haven’t received an email within 5 days after your tracking email, or if your package is delayed, contact us immediately at [email protected].

Upon delivery, inspect your package. If there’s visible damage, report it to us within 24 hours.

Exceptions and Delays

Delivery times may be affected by unforeseen circumstances, such as extreme weather, public holidays, or carrier delays. We will notify you via email if significant delays occur.

Stock availability may impact delivery. Out-of-stock items will be backordered, and you’ll be informed of the revised delivery timeline.

Returns and Refunds

If you need to return an item, please contact us. For more details, visit our Return and Refund Policy.

Return shipping costs are the customer’s responsibility unless the item is faulty. Once received, we’ll process a refund within 5-7 business days.

Contact Us

For any assistance, our dedicated customer service team is available. Reach out to us at [email protected] or check our FAQ page for more information.

We aim to respond to all inquiries within 24-48 hours during business days.