Frequently Asked questions
Credit/Debit Cards and PayPal are accepted as payment methods.
Card payments are securely processed through PayPal, and no PayPal account is required.
✓We use SSL encryption to protect your data during checkout
✓No sensitive payment details are stored on our servers
For a seamless experience, please click
[HERE]
for our step-by-step guide, offering clear instructions at each stage of the payment process.
After placing your order, you will receive two emails:
Order Confirmation Email:
Confirms that your order has been successfully received.
Dispatch Notification Email:
Sent once your order has been prepared and is ready for shipping. This email includes your tracking number and carrier details.
Please Note:
When your order is processed, it will be assigned a tracking number—typically from Royal Mail or Yodel for UK orders. Once generated, this tracking number will appear in the carrier's system. However, this does not necessarily mean your order has shipped yet.
Delivery information will typically update later, within the promised delivery timeframe.
If you do not receive these emails, there may be an issue with the email address provided.
Please contact us at your earliest convenience, and we will be happy to assist you.
Delivery times may vary depending on the items ordered, stock availability, customization options, and delivery location.
We strive to deliver orders within 7–12 working days,
with 75% of orders arriving within 8 working days.
United Kingdom
7–12 working days. Most UK orders are delivered by Royal Mail or Yodel.
Other European Countries
Up to 10–20 working days.
Worldwide
Up to 25 working days.
*Working days exclude weekends and public holidays. Delivery times are estimates and not guaranteed.
Once your order is dispatched, you'll receive an email with a tracking number and carrier details.
For UK orders, deliveries are typically handled by Royal Mail or Yodel.
Royal Mail
Yodel
🌐
Universal Tracking Solution
Alternatively, you can use 17Track which supports most courier companies worldwide, including Royal Mail and Yodel.
For real-time updates, download the appropriate app:
Royal Mail App
Yodel App
International Orders: Please use 17Track to track your shipment.
After an order is placed, it is started to be processed right away to ensure fast delivery.
Because of this, cancellations or changes can only be made within 24 hours of the order being placed.
Please get in touch with our Customer Service team as soon as possible, and we'll check the status for you.
If the order has already been shipped or entered our automated fulfillment system, we won't be able to make any changes.
Yes, personalisation options are offered for select kits
Unprinted Kits/Blank Shirts:
- Select your size
- Opt for "Yes" under Personalisation
- Enter your preferred name (up to 13 characters) and number (up to 2 digits)
Note: Personalised items cannot be returned unless faulty.
Pre-Printed Kits (e.g., MESSI 10 or RONALDO 7):
These kits are already personalised as shown in the product images. No further customisation is available.
If you'd like your own customisation, please choose an unprinted version of the kit.
Each product page includes a size chart in the image section.
Please refer to this chart to ensure the best fit. If you're unsure, don't hesitate to contact us for guidance.
Placing an order is simple:
- Browse our selection
- Choose your desired items
- Proceed to checkout
Before finalizing your order:
- Verify item style
- Confirm personalisation details
- Check sizing information
- Review shipping address
After ordering:
Your Order Tracking Information
When your order is being processed, it will be allocated a tracking number, typically from Royal Mail or Yodel for UK orders.
Missing Parcel Instructions
Occasionally, parcels may be left in a safe location or with a neighbour. Please follow these steps:
If your parcel is still missing:
Please contact Yodel or Royal Mail customer service via:
- Their website
- Web chat
- Mobile app
They can often provide detailed delivery information or proof of delivery.
Important Note:
Unfortunately, parcels occasionally become lost due to delivery errors which are outside our control.
If this occurs, please contact us as soon as possible. We will do everything we can to assist you.
Unfortunately, expedited or priority shipping options are not currently offered. All orders are processed within the standard delivery timeframes.
Yes, a confirmation email with your order details will be sent to the email address provided at checkout. If it doesn't appear in your inbox, please check your spam or promotions folder.
We're truly sorry for any trouble you've encountered with your order.
If the item you received isn't what you expected or differs from what you ordered, please contact our Customer Service team with the details.
To help us resolve it quickly, kindly include a clear photo of the item so we can review it for you.
Rest assured, your satisfaction is our top priority.
Absolutely! Here's how to apply your coupon:
- During checkout, locate the box labeled "Have a coupon? Click here to enter your code."
- Enter your promotional code
- Click "Apply Coupon" and your discount will be reflected in the total
Our Returns Policy
We aim to make returns hassle-free. Items can be returned within 30 days of delivery if they meet the following criteria:
- Unused and in their original packaging
- In the same condition as when received
Exceptions:
- Customised items (e.g., printed names/numbers)
- Incorrectly ordered items (e.g., wrong size or style)
- Clearance items (final sale)
- Change of mind
For quality-related issues, alternative return and refund options may be based on individual circumstances.
Please contact our Customer Service team for more information.
We're dedicated to making things right and ensuring you have a great experience with us.
Our website uses PayPal to securely process credit card payments, and you do not need a PayPal account to pay with your credit card. If you're experiencing issues, try using private browsing mode:
For Mobile Devices
1. Safari (iPhone/iPad):
• Tap the Tabs button (two overlapping squares)
• Select "Private", then tap "Done"
2. Chrome (Android/iOS):
• Tap the three dots in the corner
• Choose "New Incognito Tab"
3. Firefox (Android/iOS):
• Tap the three dots menu
• Select "New Private Tab"
4. Microsoft Edge (Android/iOS):
• Tap the three dots
• Choose "New InPrivate Tab"
For Desktop Devices
1. Safari:
• Click "File" in the menu bar
• Choose "New Private Window"
2. Chrome:
• Click the three dots
• Select "New Incognito Window"
3. Firefox:
• Click the menu button
• Choose "New Private Window"
4. Microsoft Edge:
• Click the three dots
• Select "New InPrivate Window"
Next Steps:
- Try placing your order again in private browsing mode
- If issues persist, contact us at [email protected]
Refunds are processed to your original payment method and will take 5–10 working days to reflect in your account once approved.
Bulk Order Discounts:
Yes, exclusive discounts are provided for bulk orders. To qualify, 10 or more items must be purchased in a single order. Contact our Customer Service team with your requirements for a tailored quote.
Customization Options:
Absolutely! Customisation requests including names, numbers, and logos can be accommodated for bulk orders. Additional fees may apply depending on the level of customisation.
To place a bulk order, please provide these details:
- Product(s) of interest
- Quantities required
- Customisation preferences
- Delivery timelines
Our team will guide you through the process and ensure a seamless experience.
Customer Support
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We respond promptly and are committed to resolving any queries you may have.
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